The Dress Exchange


Welcome to The Dress Exchange website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Dress Exchange’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 56 Bank Street, Kilmarnock, KA1 1ER. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only and is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are a knowledge on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Customer satisfaction is our priority and we would like you to be totally satisfied with your purchase. In order that our goods reach you in first class condition all items are fully inspected prior to careful packaging and delivery. If for any reason you would like to return goods to us, you may do so within 7 working days from the date of receipt of the goods (Excluding Saturdays, Sundays and Bank Holidays). Our returns policy is an additional safeguard for you and does not affect your statutory rights as a consumer which rights remain unaffected by this policy.

Any item which is returned to us must not show any signs of being worn, must not be contaminated by perfume or make-up, must be in their original condition and any security tags, labels or swing tickets be intact and remain attached. Goods must be returned in their original packaging and at your own cost.

Your purchase will contain a ‘˜Returns Form’. You must complete this form stating the reason for your return and include this form with your return goods. After the goods have been examined by us please allow up to 14 days for the credited refund. If the goods are returned outside of this period or without the completed ‘Return Form’ or in any way be in breach of our returns policy, we may refuse to offer a refund and may return the goods to you. However we will endeavor to resolve any matters concerning returned goods.

If after purchase you find the goods fail in some way either due to defective materials or workmanship and are therefore unsatisfactory, please return the item to us and together in writing state the nature of your complaint. We will then investigate the matter and inform you in writing of our findings. If it is found that the item is defective then we will offer to repair the item, or a suitable replacement, or a refund in part or in full of the original purchase price including postage and packaging.

*For hygiene reasons earrings are non refundable.


We regret to inform that any clothing purchased in store cannot be refunded. As the clothing is pre-owned it is sold as seen. We however will be happy to exchange any unworn garments returned with proof of purchase within 7 days.

Alternatively we will give you a credit note. *For hygiene reasons earrings are non refundable.